PRIVACY POLICY

About our privacy policy

VCandles cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services provided by VCandles. The effective date for the validity of these conditions is 01/01/2022, with the publication of a new version the validity of all previous versions expires. This privacy policy describes which data about you is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us. If you have any questions about our privacy policy, you can contact us for privacy matters, you will find a contact form at the end of our privacy policy.

Personal data we process

VCandles processes your personal data because you use our services and/or because you provide this data to us yourself. Below you will find an overview of the personal data that we process:

  1. First and last name

  2. Sex

  3. Address data

  4. phone number

  5. E-mail address

  6. IP address

  7. Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone Location data Information about your activities on our website

  8. Data about your surfing behavior across different websites (for example because this company is part of an advertising network)

  9. Internet browser and device type

  10. Bank account number

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old. Unless they have parental or guardian permission. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at info@v-candles.nl and we will delete this information.

For what purpose and on what basis we process personal data

VCandles processes your personal data for the following purposes:

  1. Handling your payment

  2. Sending our newsletter and/or advertising brochure

  3. To be able to call or e-mail you if this is necessary to be able to carry out our services

  4. Informing you about changes to our services and products

  5. To offer you the opportunity to create an account

  6. To deliver goods and services to you

  7. VCandles analyzes your behavior on the website in order to improve the website and to tailor the range of products and services to your preferences.

How long we keep personal data

VCandles does not store your personal data for longer than is strictly necessary to realize the purposes for which your data is collected.

Sharing personal data with third parties

VCandles shares your personal data with various third parties if this is necessary for the execution of the agreement and to comply with any legal obligation. Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.

WIX (WEBSHOP HOSTING)

Our webshop has been developed with software from Wix. Personal data that you make available to us for the purpose of our services will be shared with this party. Wix has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Wix is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. Wix uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored. Our website uses Wix Email. A third party that handles the e-mail traffic from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent via the Wix servers and will never use your name and email address for your own purposes. At the bottom of every e-mail that is automatically sent via our website you will see the 'unsubscribe' link. If you click on this you will no longer receive e-mail from our website. This can seriously reduce the functionality of our website! Your personal data is stored securely by Wix.

MOLLIE

We use the payment service provider Mollie to handle (part of) the payments in our webshop. Mollie processes the following data:

 

  1. Your payment details (for example bank account number or credit card number);

  2. Your IP address;

  3. Your internet browser and device type;

  4. In some cases your first and last name;

  5. In some cases your address details;

  6. In some cases your e-mail address and/or telephone number;

  7. In some cases, information about the product or service you have purchased;

  8. Other personal data that you actively provide, for example in written correspondence or by telephone when you contact our customer service

 

Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymized) data with third parties in this context. In the event of an application for a deferred payment (credit facility), Mollie shares personal data and order data with post-payment service providers. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie's services for which it engages third parties. Mollie does not store your data for longer than permitted by law.

POSTNL AND MYPARCEL

If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL and MyParcel to carry out deliveries and create shipping labels. It is therefore necessary that we share your name, address and residence details with them. PostNL and MyParcelonly use this data for the purpose of executing the agreement. In the event that PostNL or MyParcel engages subcontractors, they will also make your data available to these parties.

FACEBOOK AND INSTAGRAM

We sell (part of) our articles via the Facebook and Instagram platform. If you place an order via these platforms, Facebook or Instagram will share your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

View, modify or delete personal data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by VCandles and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you. You can send a request for inspection, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to info@v-candles.nl. To ensure that the request for access has been made by you, we ask you to send a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks. VCandles would also like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority.

How we secure personal data

VCandles takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of abuse, please contact our customer service or via info@v-candles.nlVCandles takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of abuse, please contact our customer service or via info@v-candles.nl

Changes in the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will inform you by e-mail.